Publishers' Guide | Troubleshooting Common Issues

Troubleshooting Common Issues
Why is the "Submit" button disabled when I try to upload my e-Invoice?
This issue could be due to: 1) Invalid Unique Identifier Number (UUID) – Make sure you’ve entered a valid UUID. 2) Incorrect e-Invoice file – The file must be a PDF and no larger than 2MB. Double-check these details, and try again!
Why can’t I upload my e-Invoice? / What should I do if my e-Invoice won’t submit?
Here's what you should do if you can't upload your e-Invoice: Double-check that you've entered the correct format for the Unique Identifier No. (UUID)—it must be a valid UUID. Make sure the e-Invoice file you upload is in PDF format and not larger ...

Publishers' Guide | Troubleshooting Common Issues | Knowledge Base