I forgot my password and can't log in. What should I do?

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• How do I reset or change my password?

  How do I reset my password? If you have forgotten your password, you can reset your password by following the steps below 1) Go to: https://app.involve.asia/v2/forgot-password 2) Key in the email address which you have registered and click "Reset ...

• Why do I have to pay a maintenance fee if I don’t log in?

  The maintenance fee is applied to cover the costs of maintaining inactive accounts on our platform. This includes account storage, system maintenance, and ensuring compliance with financial regulations. At Involve Asia, this fee is up to MYR 100 (or ...

• I just saw the email, but my 30-day period has passed. How can I log in now?

  Try <resetting your password> and logging in again. Alternatively, you can <create a new account here> with a new email address. If you still have trouble, feel free to reach out to us at wecare@involve.asia — we’re here to help!

• Why can’t I upload my e-Invoice? / What should I do if my e-Invoice won’t submit?

  Here's what you should do if you can't upload your e-Invoice: Double-check that you've entered the correct format for the Unique Identifier No. (UUID)—it must be a valid UUID. Make sure the e-Invoice file you upload is in PDF format and not larger ...

• I don’t want to download the app. Can you delete my account instead?

  At the moment, account deletion is only available through our mobile app for security and verification purposes. If you prefer not to download the app, feel free to reach out to us at wecare@involve.asia, and we’ll be happy to assist you with the ...